Your Privacy is Our Priority
As an IT services company, we understand the critical importance of data protection. This policy explains exactly how we safeguard your information.
Our Commitment to Your Privacy
DataNetwork.Tech ("we," "our," or "us") is committed to protecting your privacy and maintaining the confidentiality of your personal and business information. As a professional IT services provider, we understand that trust is earned through transparency and consistent action.
Bottom Line Up Front
We collect only the information necessary to provide you with excellent IT services. We never sell your data, we use industry-leading security measures, and we're always transparent about how your information is handled.
What Information We Collect
Contact Information
When you reach out to us through our contact form or directly, we collect:
- Your name and email address
- Company name and size (if provided)
- Your message or inquiry details
- Phone number (if you provide it)
Service-Related Information
When providing IT services, we may collect:
- Technical information about your systems (for audits and management)
- Network configuration details (to provide security services)
- Business requirements and preferences
- Service history and communications
Website Analytics
We use privacy-focused analytics (Plausible) to understand how visitors use our website, which helps us improve our services and user experience. This analytics tool does not use cookies or track personal information.
How We Use Your Information
We use the information we collect for these specific purposes:
- Responding to Inquiries: To answer your questions and provide quotes for our services
- Service Delivery: To provide the IT management services you've requested
- Communication: To keep you updated on your projects and services
- Service Improvement: To enhance our offerings and better serve your needs
- Legal Compliance: To comply with applicable laws and regulations
How We Protect Your Information
As an IT security company, we practice what we preach:
- Secure Infrastructure: All data is stored on secured servers with encryption
- Access Controls: Only authorized personnel have access to your information
- Regular Security Audits: We regularly review and update our security measures
- Secure Communications: All data transmission is encrypted using industry standards
- Data Minimization: We collect only what we need and delete it when no longer necessary
SMS Communications with Clients
When you opt-in to communicate with us via SMS text messaging, we collect and use the following information:
Information We Collect:
- Your mobile phone number
- SMS opt-in preferences and consent records
- Support conversation history via SMS
- Time and date of messages sent and received
How We Use SMS Information:
- To respond to your IT support requests via text message
- To follow up on service requests when we need additional information
- To continue ongoing support conversations at your convenience
- To provide technical assistance when phone or email isn't practical
- To gather clarification or details needed to resolve your support issues
- To update you on the status of active service tickets
SMS Data Protection:
- Mobile opt-in information will never be shared with third parties for marketing purposes
- All SMS conversations are treated with the same confidentiality as other support communications
- SMS data is stored securely with the same encryption standards as other customer data
- You can opt-out of SMS support at any time by texting STOP
Your SMS Rights:
- Opt-out: Text STOP to discontinue SMS support communications
- Help: Text HELP for assistance or contact us at [email protected]
- Frequency: Message frequency varies based on your support needs
- Rates: Standard message and data rates may apply per your carrier's plan
- Terms: View our full SMS Terms & Conditions
How We Protect Your Information
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in these limited circumstances:
- Service Providers: With trusted vendors who help us provide services (like email hosting), under strict confidentiality agreements
- Legal Requirements: When required by law or to protect our legal rights
- Business Transfer: In the unlikely event of a business sale, with proper notification to you
- With Your Consent: When you explicitly authorize us to share specific information
Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request a copy of the personal information we have about you
- Correction: Ask us to correct any inaccurate information
- Deletion: Request that we delete your personal information (subject to legal requirements)
- Communication Preferences: Opt out of non-essential communications at any time
- Data Portability: Request your data in a portable format
Contact Us About Privacy
If you have any questions about this Privacy Policy, want to exercise your rights, or have concerns about how we handle your information, please contact us:
- Email: [email protected]
- Phone: 830-554-4100
- Mail: DataNetwork.Tech, PO Box 1846, Blanco, TX 78606
We will respond to your privacy-related inquiries within 30 days.
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. When we make changes:
- We'll update the "Last Updated" date at the top of this policy
- For significant changes, we'll notify you by email if we have your contact information
- We encourage you to review this policy periodically
Questions About Your Privacy?
We're here to help. Reach out anytime with questions about how we protect your information or to discuss your privacy preferences.
Contact Our Privacy Team